Company History
In early 2017, Billy Hargrove and Mae Hargrove O’Brien had a vision to start their own roofing & construction company. After being employed in the different industries of Architecture + Construction + Academia for numerous years, the siblings knew if they could join forces, they could create something needed and genuine for clients all over.
Billy and Mae, wanted to create a lasting company built on family first, followed by core values. In August of 2017, their dream came to fruition and Hargrove Roofing was born. Hargrove Roofing started with the hope of changing the perception of how roofing companies should be viewed. Their staff strives on the principles of accountability, transparency, and over the top communication during the entire process.
The goal is to give the customer complete satisfaction throughout the course of the job … And the only way this can happen is communication. This leads to Hargrove Roofing’s mission statement: “Good Communication Leads to Great Quality”
Hargrove Roofing has built their success on providing what they promise and owning their work. By combining the above morals with their years of construction and roofing experience, the customer is assured a top-of-the-line final product for their home or business.
The customer’s experience for Hargrove Roofing is the company’s number one priority. Every customer has a dedicated team which is clearly defined at the beginning of the project.
Residential Clients :
- Insurance companies can be tedious to deal with, but Hargrove Roofing’s knowledgeable staff will walk you, the customer, through each step of the process.
- A sales representative will meet your insurance adjuster at your home, free of charge, to review and discuss all potential damage claims. From first contact to the final inspection, Hargrove’s team will be there to support you through the entire roofing process.
Hargrove Roofing would love to be your local partner who can give you peace of mind as you go through the roofing process. Before deciding on your roofing needs, please reach out to Hargrove by phone or email which can be found on our Contact Page.
Hargrove looks forward to hearing from you and hopes they can make you feel a part of the Hargrove Roofing Family.
Meet yOur Team
know who's on your roof
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Billy Hargrove, AIA Shreveport, LA – Branch, Company CEO -
Anna Brocato Shreveport, LA – Branch, CFO
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Gage Liles Shreveport, LA – Branch, President of Residential Sales
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Jeff Draker Shreveport, LA – Branch, President of Residential Roofing
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Bryan Young Shreveport, LA – Branch, President of Commercial Roofing
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Mathew Snyder Company CMO
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Rachel Havird Shreveport, LA – Branch, Company Office Manager
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Jessica Gambrel Shreveport, LA – Branch, Company Production
Family Ties
The origin of Hargrove Roofing is one of a family that, despite heading down different paths, always came back together. Initially, the Hargrove brothers’ aspirations were more musically inclined, forming a band in 2003 that went on a national tour. However, Billy couldn’t balance the rock star life while attending architectural school, and focused on completing his schooling. Clyde continued with the band — renamed as The Terms — but in 2007 was in a car wreck that required a year of recovery.
In 2009, they worked together at the Commander’s Palace restaurant, but Clyde left to become a U.S. Marine and graduated in 2010 while Billy remained at the restaurant. A year later, the brothers reunited and jumped back in to the world of music, this time as the band “Super Water Sympathy aka Hydrogen Cloud.” History repeated itself, however, when Billy stepped away to earn his architecture license and work at a local firm. Meanwhile, Mae graduated from Louisiana State University in 2017 and moved to Midland, Texas, where she worked as a kindergarten teacher.
Clyde found success as a songwriter with Warner Bros. Publishing, but like his brother, was drawn to construction and started working for a roofing company, and in 2017, founded Hargrove Roofing.
Following the passing of their father in 2018, Billy, along with Mae, joined Clyde in roofing. With Billy’s architectural background and Clyde’s firsthand knowledge of the roofing industry, the company began building strong roofs and relationships throughout Louisiana. “I use my architecture background and design books for larger commercial roofing clients and this really helps set us apart in our industry,” said Billy.
Growing up under the same roof gave the Hargrove siblings the practice they needed to work together at a roofing company, and they soon expanded into other cities and states, with Mae, the company's COO, located in Houston.
Constant Communication is Key
So how does a company grow from one location to several? Billy says the secret to their success is communication.
“Communication leads to great quality,” Billy said. “I always say, ‘Update the client to let them know that there is no update if that is the case.’ If we upset the client from too much communication, then that is a great problem!”
This philosophy is the thread found throughout Hargrove Roofing’s operations. The company has an eight-point document explaining to clients what to expect and what they can do to make the process smoother, such as moving vehicles from driveways.
“We let them know we are a 97% company, meaning 97% of customers will not have any issues after our install,” Billy said. “We tell them if you are in the 3%, don’t worry, you didn’t hire us because we are perfect, you are hiring us because we are going to always come back and take care of you.”
Communication played a key role this past hurricane seasons when Hurricane Ida devastated Louisiana. Resources were already stretched thin and logistics became a nightmare, causing six- to eight-hour job days to become 16-hour days. However, whether it was setting up DIY shower stalls in their offices to ensure workers could freshen up, or working with suppliers like Beacon Building Products, Hargrove Roofing was ready to respond to the crisis.
“Supplies are a huge problem,” Billy said. “Luckily, we had extra materials prior to storm, but not quite enough. Our suppliers have been a huge help jumping through fires to get us more materials on the fly. It’s always cutting it close and we have had to get creative to get some of these clients water tight.”
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“I knew I was in good hands.”
- Christy B.Blake DeFatta was absolutely incredible! His plethora of knowledge was impressive, and I appreciated the education. Once I made the decision, Blake took care of everything else and just kept me updated. I knew I was in good hands. I would definitely recommend Blake and Hargrove for your roofing needs!
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“Highly recommend for all your roofing needs!”
- Justin F.Highly recommend Blake DeFatta for your roof sales expert, he was very prompt and easy to talk to. They even upgraded our roof vents so they would look better than the ones insurance provided. Highly recommend for all your roofing needs!
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“Roofing replacement was a good experience.”
- Jennifer M.All were professional and courteous. Roofing replacement was a good experience. Love to support a hometown company here in Shreveport!! Thank you very much - Daniel Bacon and team!!
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“The Hargrove guys who replaced shingles were quick, courteous &cleaned up the area completely.”
- Ellen D.Blake DeFatta was absolutely the best in helping us maneuver through our storm damaged roof & help us choose the perfect shingles for our new roof. Blake was in contact throughout the entire process. This kind of service is very hard to find anymore! 5 stars +!
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“They really did a great job and cleaned up after the roof was finished!”
- Ted T.William Knight did a great job for us! You had better know who is on your roof and it had better be Hargrove! 10 Stars!
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“If you are in need of new roof Hargrove Roofing is the one to choose.”
- Sharon H.From the first call to finish was a great experience. William Knight made process so easy. He is very professional and always answered his phone. He handled insurance all the way to end so I did not have to get involved. The roof looks awesome and was done in one day. Ask for William if you need new roof. Thanks to amazing staff of Hargrove Roofing. Best in town.
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“Hargrove Roofing did an excellent job on our roof.”
- Debbie W.Brian Alexander walked us through the whole process and did such a good job keeping us updated. If he said he was going to do something, he did. Our adjuster even complimented Brian and Hargrove which meant a lot. The crew who installed the roof did a meticulous job and we couldn’t be happier. We can highly recommend Hargrove and Brian.
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“We are so happy with our new roof! No doubt it will add value when selling our home.”
- Holly F.Every step of the process was easy and very professional thanks to Blake DeFatta! I highly recommend Hargrove and Blake.
Organization & Execution
As they expanded, Hargrove Roofing created a residential division for each location. Residential superintendents regularly stay updated on safety per workers’ compensation. Billy says despite Texas not requiring workers’ comp, the company prefers to use it to protect employees and clients. Similarly, all commercial superintendents are required to be OSHA certified.
Hargrove Roofing's clients include hospitals, which helped the company endure the COVID-19 pandemic.
Regarding staff, Hargrove Roofing has a companywide residential sales manager who goes to each branch and teaches them about residential roofing and sales. There is also a companywide residential president who goes to each branch and checks on safety, quality control and office systems and speaks to branch presidents.
Redundancies are in place to ensure quality control at each jobsite. Again, it’s about creating “good problems.”
